Customer Service Agent Full Time

American Airlines Group • Saint Paul, MN

408d • $39,666 - $39,666

About The Position

The Customer Service Agent at American Airlines is responsible for providing exceptional service to passengers in a friendly and professional manner. This role involves various tasks related to ticketing, flight reservations, and passenger assistance, ensuring a smooth travel experience for customers. The position offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Requirements

• High school diploma or GED or international equivalent
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks
• Must be authorized to work in the U.S.

Nice To Haves

• Working knowledge of Sabre or any other Passenger Service System
• Previous face-to-face Customer Service experience
• Experience working in a fast-paced environment

Responsibilities

• Issue, reissue and refund passenger tickets
• Book, ticket and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment
• Rectify oversold seat assignments and issue upgrades
• Issue vouchers and coordinate with contractors for passenger accommodations
• Perform passenger boarding and ticket verification
• Operate gate reader/scanner and monitor carry-on baggage
• Make boarding and departure gate announcements
• Deliver domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check and tag passengers' baggage
• Maintain timeline of flight boarding process
• Perform customer service on-the-job training
• Process credit card baggage transactions at kiosks
• Assist passengers with self-service kiosk check-in
• Queue lines at ticket counter kiosks
• Clear/verify international documents at kiosks
• Assist customers needing special assistance
• Respond and assist during security and emergency situations
• Provide connecting passengers with gate information
• Adhere to company policies and performance standards
• Complete job-relevant trainings
• Adhere to government regulations
• Wear uniforms as required by company policy

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights
• Health Benefits: Access to health, dental, prescription and vision benefits from day one
• Wellness Programs: Tools and resources for personal well-being
• 401(k) Program: Available upon hire with employer contributions after one year
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED