Customer Service Agent Full Time

American Airlines Group-posted about 1 year ago
$44,637 - $44,637/Yr
Full-time • Entry Level
San Francisco, CA
5,001-10,000 employees
Air Transportation
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The Customer Service Agent at American Airlines is responsible for providing exceptional service to passengers in a friendly and professional manner. This role involves various tasks related to ticketing, boarding, and assisting customers, ensuring a smooth travel experience. The position offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

  • Issue, reissue and refund passenger tickets
  • Book, ticket and confirm flight reservations
  • Rebook passengers on oversold flights and during irregular operations
  • Perform passenger check-in and passenger seat assignment
  • Rectify oversold seat assignments and issue upgrades
  • Issue vouchers and coordinate with contractors for passenger accommodations
  • Perform passenger boarding and ticket verification
  • Operate gate reader/scanner and monitor carry-on baggage
  • Make boarding and departure gate announcements
  • Deliver domestic/international flight documents
  • Perform passenger service flight close-out procedures
  • Accept, check and tag passengers' baggage
  • Maintain timeline of flight boarding process
  • Process credit card baggage transactions at kiosks
  • Assist passengers with self-service kiosk check-in
  • Clear/verify international documents at kiosks
  • Assist customers needing special assistance
  • Respond and assist during security and emergency situations
  • Provide quality customer service in accordance with company guidelines
  • Complete job-relevant trainings
  • Adhere to government regulations and company policies
  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Must fulfill FAA criminal background checks
  • Must be authorized to work in the U.S.
  • Completion of a pre-employment drug screen and background check
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Experience working in a fast-paced environment
  • Travel perks for employees and their families
  • Health, dental, prescription, and vision benefits from day one
  • Wellness programs to support employee health
  • 401(k) program with employer contributions after one year
  • Employee Assistance Program
  • Pet insurance
  • Discounts on hotels, cars, cruises and more
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