Customer Service Agent - Cargo

Air Canada • New York, NY

3d • $22 • Onsite

About The Position

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
It’s important to know that
Schedules can change quickly: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
Teamwork drives success: We work in a collaborative environment. Supporting each other and contributing to a positive team dynamic is a must.
Learning never stops: New challenges come up often, and it’s important to be open to learning. This includes understanding and complying with TSA regulations and specific customer requirements.

Requirements

• Must possess a valid driver's license;
• Must have valid passport to travel for training in Canada;
• Ability to lift seventy (70) lbs unaided;
• Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training;
• Ability to operate Company vehicles and machinery;
• Ability to stand or sit for extended periods of time;
• Ability to use tact, good judgement and initiative;
• Capable of expressing self in a clear and pleasant manner;
• Ability to work under pressure with a minimum of supervision;
• Adhere to Air Canada's uniform guide and grooming standards;
• Ability to meet Air Canada medical standards through a medical examination;
• Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;
• Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas;
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
• Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;

Responsibilities

• Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards.
• Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts; operate company vehicles as required.
• Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials.
• Manage cash and documentation in line with company procedures; input and track data using the company’s automated cargo systems.
• Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency.
• Ensure adequate supplies are available and communicate procedural updates to staff as needed.
• In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests.

Benefits

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed