Customer Service Agent - Airlines- Full Time

Advanced Air • Phoenix, AZ

394d • $33,280 - $33,280

About The Position

The Customer Service Agent position at Advanced Air, LLC is a full-time role based in Phoenix, AZ, focused on delivering exceptional customer service in the aviation sector. The agent will handle inquiries, reservations, ticketing, and passenger check-in, ensuring a positive experience for all customers. This role requires strong communication skills, attention to detail, and the ability to work efficiently under pressure while adhering to safety and regulatory standards.

Requirements

• Must have authorization to work in the U.S.
• Must have valid Driver's license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School diploma or GED equivalent

Nice To Haves

• Experience in the aviation industry
• Bilingual skills

Responsibilities

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
• Answer calls to provide information, resolve problems or complaints, and assist as needed
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
• Communicate with customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner; perform ground servicing equipment duties as needed
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers as needed
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
• Maintain AA brand standards and consistency in the ground experience
• Maintain positive customer relations at all times by using good judgment and the ability to multitask
• Ensure accuracy of passenger manifest via Jet Insight
• Ensure FAA, TSA, Airline, and Airport regulations are followed at all times
• Other duties as assigned

Benefits

• Competitive salary
• Paid time off
• Sick pay
• 401k plan with dollar-for-dollar employer match up to 4%
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED