Customer Service Agent - Air Freight

Alaska Airlines • WA-SeaTac, WA

2h • $21 • Onsite

About The Position

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

Requirements

• A minimum of 2 years of customer service or community service experience.
• Possess excellent communication skills (verbal and written).
• Typing speed of at least 25 WPM.
• Able to participate in paid training.
• Ability to consistently lift 50 lbs.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).
• Ability to learn and operate a computerized cargo system.
• Ability to adapt to performing work according to set procedures.
• Ability to work in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment
• Process airway bills.
• Provide cargo rates and tracking information to customers.
• Perform computer and paperwork tasks.
• Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees