Customer Service Agent, Air Export (Japanese Accounts-Focused)

Staffmark Group•South San Francisco, CA

72d•$23 - $25•Onsite

About The Position

The Air Export Customer Service Agent is responsible for providing exceptional customer service to our clients throughout the entire air export process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.

Requirements

1-2 years of experience in air export logistics or customer service preferred but not required.
Excellent communication and interpersonal skills, both written and verbal.
Strong problem-solving and analytical skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Business Level Fluency in Japanese or prior work experience in a Japanese-owned company

Nice To Haves

Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and in-person.
Build and maintain strong customer relationships.
Proactively communicate shipment updates and any potential delays to customers.
Resolve customer issues and complaints effectively and efficiently.
Identify and address customer concerns and provide solutions to improve customer satisfaction.
Track and monitor air shipments from origin to destination.
Coordinate with overseas agents, carriers, and airlines to ensure timely and accurate delivery of goods.
Prepare and review air waybills, invoices, and other necessary documentation.
Assist with the resolution of operational issues and delays.
Monitor shipment progress and proactively address any potential problems.
Participate in team meetings and training sessions.
Assist with other department projects as needed.
Stay updated on industry regulations, procedures, and best practices.