Customer Service Agent - $16.50 & $1,000 Sign-on bonus

Fox Rent-A-Car • Las Vegas, NV

261d • $16

About The Position

We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.

Requirements

• Valid Driver's License
• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience
• High School Diploma or equivalent

Responsibilities

• Maintain a clean, organized, and presentable ready line area.
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
• Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing.
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.
• Confirm that an adequately completed checkout slip accompanies each vehicle.
• Assist customers in locating their rental vehicle, providing help with luggage when necessary.
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
• Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts.
• Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility.
• Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process.
• Ensure all forms are correctly executed by obtaining the customer's signature on the checkout slip.
• Keep the exit booth clean and organized, both inside and out, reflecting the company's commitment to excellence.
• Wish customers a safe journey and offer helpful information such as directions or local landmarks to enhance their travel experience.

Benefits

• Medical, Vision, Dental
• 401k
• Employee Discounts
• Referral bonus
• Company-paid Life Insurance
• Company paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Industry: Rental and Leasing Services
• Education Level: High school or GED