Customer Service Agent - $15.60

Europcar • Miami, FL

114d

About The Position

We’re seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent, Return Agent, or Exit Booth Agent. As a Customer Service Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.

Requirements

• Valid Driver's License
• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience
• High School Diploma or equivalent

Responsibilities

• Maintain a clean, organized, and presentable ready line area.
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
• Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.
• Confirm that an adequately completed checkout slip accompanies each vehicle.
• Assist customers in locating their rental vehicle, providing help with luggage when necessary.
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
• Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
• Pay close attention to detail, ensuring accuracy and thoroughness in all tasks.
• Engage with customers leaving the facility politely, enthusiastically, and professionally.
• Verify the completion and accuracy of customer rental agreements before finalizing the checkout process.
• Efficiently scan and organize all required documents, ensuring paperwork is neatly maintained.
• Obtain the customer’s signature on the checkout slip, ensuring all forms are correctly executed.
• Maintain the cleanliness and appearance of the exit booth, both inside and outside, ensuring a professional presentation.
• Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.

Benefits

• Medical, Vision, Dental
• 401k
• Employee Discounts
• Referral bonus
• Company-paid Life Insurance
• Company paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees