Customer Service Agent 1 Part Time

Savilinx • Brunswick, ME

311d

About The Position

The SaviLinx Customer Service Agent Part Time provides superior customer service in a contact/call center/help desk environment in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This position is work from center based out of our Brunswick, Maine facility. The position is responsible for picking up mail at the local post office.

Requirements

• High school diploma or equivalent required.
• Time management skills and the ability to work independently are essential for this role.
• Must have experience with maneuvering electronic data between various environments.
• Analytical thinking, communication and writing skills, and computer competencies.

Nice To Haves

• Preferred 1-3 years of customer service experience.
• College degree preferred.

Responsibilities

• Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism.
• Ability to troubleshoot technical and customer service questions in accordance with program requirements.
• Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts.
• Provides customer support through telephone calls, email, text, and chat technologies.
• Accurately documents all correspondence with end-users and transfers callers to the correct department.
• Follows strict work instructions and procedures that may vary by account.
• Ability to adapt to continual changes to work instructions and procedures is necessary.
• Meets expectations for all balance scorecard metrics with demonstrated improvement over time.
• Follows proper escalation procedures for unsolved customer requests.
• Maintains productivity in accordance with support program and company standards.
• Participates in quality assurance monitoring and evaluation as it pertains to their role and will receive feedback on a regular basis.
• Attends and participates in team meetings and required training sessions.
• Provides mentoring, training, and development to other Customer Service Representatives as needed.

What This Job Offers

• Job Type: Part-time
• Industry: Administrative and Support Services
• Education Level: High school or GED