Customer Service Advocate

D.R. Horton•Pensacola, FL

13h

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. D.R. Horton, Inc. is currently looking for an Customer Service Advocate. The right candidate will work with homeowners to ensure that all walk items are completed by superintendent in a timely manner. Responsible for completion of first 30-day warranty issues. Maintains constant open line of communication with homeowner throughout first 30 days to ensure customer satisfaction.

Requirements

High School Diploma or general education degree (GED)
Three or more years related experience, including carpentry work, drywall, texture repair and painting
Prior customer service experience
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Ability to work independently and be productive without supervision
Ability to utilize DRH Customer Care applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 50 pounds

Nice To Haves

Experience with minor electrical, plumbing and HVAC repair work a plus

Responsibilities

Contacts homeowner 3-5 days after closing
Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues
Completes necessary documentation from 14-day meeting and submits documents to Customer Care department
Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner
Ensures customer satisfaction and completion of homeowner 30-day survey
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days
Processes payments and back charge documentation and invoices
Ability to work overtime
Ability to travel overnight