Customer Service Advocate

Christian Care Ministry•Melbourne, FL

2d•$19

About The Position

Now hiring Customer Service Advocates for a target start date of January 26th, 2026! The starting rate for this role is $19.25 per hour Candidates must be located in an eligible state for employment with Christian Care Ministry (AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, and WV). Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET). Candidates who are within a 40 mile radius of our Melbourne, FL office will be required to work onsite full-time. The Mission At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share® , a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. The Team Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability. The Job Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Requirements

Oral and written communication expertise
Typing speed of 30 wpm or more
Reading and interpreting documents
Strong multi-tasking
Critical thinking and problem solving
Applying understanding to carry out instruction furnished in written, oral, or diagram form
Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
Familiarity working with two computer monitors
Strong knowledge of computer hardware and software
Maintaining strict adherence to scheduled tasks
Staying connected in a remote environment using multiple communications channels
Utilizing a database system including how to update fields
High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Nice To Haves

Two years high volume contact center experience preferred
Experience in healthcare, insurance or medical billing preferred

Responsibilities

Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
Troubleshooting and resolving issues
Working with a high sense of urgency with all medical service providers and program members
Showing compassion and understanding to customers in need
Meeting monthly service objectives as outlined by management
Embracing any additional training, development, or special assignments with optimism
Adhering to company rules and policies
Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
Offering prayer to all members and providers at every appropriate opportunity
Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
All other duties as assigned

Benefits

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards