Customer Service Advocate I

BlueCross BlueShield of South Carolina•Birmingham, AL

1d•Onsite

About The Position

We are currently hiring for a Customer Service Advocate I to join Palmetto GBA – one of BlueCross BlueShield's South Carolina subsidiary companies here in Birmingham, AL. You will be responsible for providing prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Palmetto GBA is part of the BlueCross BlueShield of South Carolina family of companies, which has been part of the national landscape for more than seven decades. It is the largest insurance company in South Carolina and a leading administrator of government contracts, operating a sophisticated data processing center. The company has a diverse family of subsidiary companies and is dedicated to delivering outstanding service to its customers. This position is full-time (40 hours/week) Monday through Friday in a typical office environment, located on-site at 3700 Colonnade Parkway, Suite 240, Birmingham, AL 35243. Employees are required to have the flexibility to work any 8-hour shift scheduled between the hours of 8:00 AM - 6:00 PM. Training will be Monday-Friday 8:00 AM - 4:30 PM for approximately 8-10 weeks. The company values a diverse and inclusive workplace and supports veterans.

Requirements

High School Diploma or equivalent
Excellent verbal and written communication skills.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Good judgment skills.
Strong customer service skills.
Ability to learn and operate multiple computer systems effectively and efficiently.
Basic computer operating skills.
Standard office equipment.
Ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

Nice To Haves

Associate Degree
Two (2) years-of customer service or call center experience.
Knowledge of word processing, spreadsheet, and database software.

Responsibilities

Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
Accurately documents inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries.
Coordinates with other departments to resolve problems.
Responds to, researches and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems, questions and needs.
Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies.
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Benefits

401(k) retirement savings plan with company match
Fantastic health plans and free vision coverage
Life insurance
Paid annual leave — the longer you work here, the more you earn.
Nine paid holidays
On-site cafeterias and fitness centers in significant locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service Recognition
If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.