Customer Service Advocate I
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About The Position
The Customer Service Advocate I position at BlueCross BlueShield of South Carolina is a vital role that focuses on providing exceptional customer service to our members. In this position, you will be responsible for delivering prompt, accurate, thorough, and courteous responses to all customer inquiries. This includes handling inquiries via telephone, written communication, web, or in-person visits. You will be expected to perform research as needed to resolve customer inquiries effectively. As a Customer Service Advocate, you will ensure effective customer relations by responding accurately and timely to inquiries, documenting these interactions, and initiating or processing adjustments as necessary. You will coordinate with other departments to resolve issues and assist with priority inquiries and special projects as required by management. Your role will also involve providing feedback to management regarding customer problems, questions, and needs, as well as maintaining accurate records on complaints and customer comments. You will be expected to follow through on complaints until they are resolved or reported to management as needed. Additionally, you will maintain a basic knowledge of quality work instructions and company policies, assist with process improvements, and uphold departmental productivity, quality, and timeliness standards. Identifying and reporting suspected fraudulent activities and system errors will also be part of your responsibilities. This position is based onsite at our Percival location, operating in a typical office environment with full-time hours from 8:30 AM to 5:00 PM, Monday through Friday.
