Customer Service Advisors - Full time - Maidstone office/hybrid. Induction 14th August 2023

This job is for a Customer Service Advisor based in Maidstone, with the option for hybrid homeworking. The role involves providing a professional and efficient telephony service for Kent customers. The successful candidate should have strong communication skills, be a great listener, and have a problem-solving mindset. They should also be computer literate and able to operate multiple systems effectively. The role requires working in a fast-paced contact centre environment and meeting individual and team targets. The emphasis is on delivering high-quality customer service and maintaining a professional and helpful approach.

• Achieve individual objectives and team targets to assist in meeting the business's overall KPIs
• Deliver a high level of customer service in line with the client's quality standards
• Handle a wide range of enquiries using various service systems and processes, including complaints
• Communicate effectively, both written and verbal
• Be professional, helpful, welcoming, and pleasant to customers and colleagues
• Remain calm in all situations, with a polite and courteous manner
• Meet data protection and client requirements

• Great listener & empathetic
• Strong communicator
• Professional approach
• Reliable, motivated & organised
• Problem solving with a view to provide resolutions
• Computer literate & ability to operate multiple systems effectively
• Ability to deliver a high level of Customer Service
• Ability to handle a wide range of enquiries using various Service systems and processes including complaints
• Effective written and verbal communication skills
• Professional, helpful, welcoming, and pleasant demeanor towards customers and colleagues
• Ability to remain calm in all situations with a polite and courteous manner
• Data protection and client compliance awareness

• Starting salary of £21,620, with structured salary progression up to £23,420
• Training provided to gain new skills and experience
• Comprehensive career framework for development
• Exclusive access to Wellbeing services
• Flexible working
• Dress code - smart/casual
• 25 days annual leave, plus bank holidays
• Pension Scheme
• Health Insurance
• Buy & Sell Annual leave
• Cycle to work Scheme
• Dental cover
• Life Assurance
• Health assessments
• Free independent mortgage advice
• Discounted gym memberships
• Employee Ownership as part of the Employee Benefit Trust
• Access to exclusive discounts and offers through Agilisys "Perks at Work" scheme