Customer Service Advisor

Radius Recycling • Hammond, IN

89d

About The Position

The Customer Service Advisor (CSA) position involves working as part of a retail sales team to provide best in class customer care. The CSA often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist, and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a 'can do' selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers and is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Requirements

• Must work safely at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends, and holidays.
• Must have reliable means of transportation.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish a plus, but not required.
• Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
• Follow company dress code policy, maintaining a well groomed, neat appearance.

Nice To Haves

• Previous experience in a retail environment preferred but not required.

Responsibilities

• Promote the Pick-n-Pull Safety Culture.
• Be a team player.
• Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store.
• Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
• Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Perform additional duties as assigned.

Benefits

• Equal Opportunity Employer
• Participation in e-verify for all U.S. new hires

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods