NAPA Auto Parts-posted 10 months ago
Full-time
Torrance, CA
Motor Vehicle and Parts Dealers

We are looking for new Customer Service Advisors to join our team in Bodelwyddan! This is an office based role, so please ensure that you can reliably commute to: Phoenix House Unit 6A, Kinmel Park, Bodelwyddan, Rhyl LL18 5TY. We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times. The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!

  • Answering inbound phone calls and emails from customers
  • Responding to voicemails and managing social media interactions
  • Product advice for vehicle components (training given)
  • Handling pre-sale and post-sale customer service enquiries
  • General office duties
  • Liaising with suppliers, couriers and other departments in support of our customers
  • Experience in a customer service environment, either over the phone, online or face to face
  • Good attention to detail
  • Ability to work to deadlines
  • Team player
  • Enjoy problem solving and finding solutions for customers
  • 22.5 days annual leave (5.6 weeks)
  • Staff discount available across our full range of products
  • Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers
  • Free onsite parking available 7-days a week
  • Secure bike storage for any cyclists among you
  • Company pension scheme
  • Quarterly, director led, interactive business presentations: focused on giving you insight into the growth and challenges the business may be facing
  • Quarterly, reward and recognition awards!
  • Bonus scheme
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service