Customer Service Advisor

Lithia & Driveway • Bend, OR

8d

About The Position

Bend Honda is setting records and hiring immediately to keep up with the volume and to meet our customers’ needs. We are seeking individuals with a strong customer service mindset, who excel at building positive relationships and providing exceptional support. Our dealership recently given the honor of winning the Lithia & Driveway Partners Group (LPG) award! The goal of the LPG is to recognize our stores who maximize their potential while embodying our core values: Earn Customers for Life, Take Personal Ownership, Improve Constantly, & Have Fun!

Requirements

• No previous Service Advisor experience needed - we love to train individuals who are coachable, driven, and eager to learn!
• A team player who is friendly, empathetic, and committed to ensuring our customers have a great experience every time they visit
• High School graduate or equivalent, 18 years or older required
• We are a drug free workplace
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

• Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage
• Developing estimates
• Writing repair orders
• Maintaining customer records
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED