Customer Service Advisor

Sammons Warehouse Solutions • Orlando, FL

7d • Onsite

About The Position

You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Here are some ways we do that: Competitive Pay and Performance-Based Bonuses Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k) Training and Tuition Reimbursement Work/Life Balance Paid Holidays and Time Off Health and Wellness Benefits Tool Benefits, PPE/Uniforms, Safety Boot Program Life and Short Term Disability paid for by company How You’ll Make a Difference As a Service Writer (at Briggs we use the title Customer Service Advisor) you’ll be the steady connection between our technicians, customers, and internal teams. Your leadership, organization, and care will keep our Service Department running smoothly—making sure customers feel informed, technicians feel supported, and work gets done the right way. Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail

Requirements

• A customer-first mindset with strong communication and multitasking skills
• Confidence working in fast-paced service or operations environments with close attention to detail
• Experience with service orders, invoicing, purchase orders, or similar operational processes

Responsibilities

• Coordinate and dispatch service technicians, keeping schedules, communication, and customer expectations on track
• Monitor service progress, productivity, and repair orders to ensure accuracy, timeliness, and strong performance
• Partner with customers and technicians on approvals, quotes, billing, and service opportunities
• Support service operations end-to-end—from maintenance agreements and invoicing to fleet tracking and vendor coordination

Benefits

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed