P/T Automotive Customer Service Advisor - 3980
About The Position
Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth‑minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish. No automotive experience needed — we train! A valid driver’s license is strongly preferred, but not required. As a Customer Service Advisor, you’ll guide customers through their entire visit — while also performing basic maintenance services as a trained Lube Technician. This role combines customer service, sales, communication, and hands‑on automotive work, creating strong career pathways in both customer care and automotive services.
Requirements
- Valid U.S. driver’s license (preferred)
- Authorization to work in the U.S. (no sponsorship available)
- Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs
- Comfortable working in enclosed or semi‑outdoor environments
- Proven face‑to‑face customer service or sales experience
Nice To Haves
- Excellent communication and customer service skills
- Strong listening and reasoning abilities
- Confidence in overcoming objections
- Positive, energetic attitude
- Ability to succeed in a fast‑paced, team‑oriented environment
- Commitment to following safety procedures
- Willingness to learn, train, and grow
- Strong multitasking ability
Responsibilities
- Greet customers, review their service needs, and escort them safely from their vehicles
- Clearly explain available services, promotions, and recommendations
- Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
- Communicate service updates throughout the visit
- Perform basic preventive maintenance (oil changes, inspections, fluid top‑offs, wipers, basic component replacements)
- Review completed services with customers, ensure satisfaction, and encourage return visits
- Assist the team and perform other duties as assigned
Benefits
- Employer/employee‑funded medical, vision, dental, prescription coverage, and telemedicine
- Employer‑funded basic life & AD&D
- Bonus program for completing JLU training
- Employee discounts on parts and services
- Life, accident, disability, and critical illness plans
- Flexible Spending Account (FSA) & Dependent Care FSA
- Employee Assistance Program
- Will preparation & travel assistance
- Full‑time employees only
- Pay increase opportunities within your first 60 days!
- Paid training + bonus incentives for completing modules
- Cross‑training across multiple roles to increase your earning potential
- Career paths with limitless growth (Customer Service, Automotive, and Management)
- Safety‑focused work environment
- Unique benefits including legal & financial advising, member‑only discount programs, and employee discounts (FT only)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
