Customer Service Advisor

Teleperformance•Concordia, KS

18h•Remote

About The Position

Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank’s way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

Requirements

Experience of working in a customer service environment and managing relationships with customers.
Excellent organisational and time management skills to meet performance measures and customer needs.
Excellent communication skills, both verbal and written
A background of working within a regulatory environment
Good technology skills with the ability to use Microsoft Office
A customer focused attitude

Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Manage your diary and balance proactive conversations with planned customer meetings.
Supporting the bank’s way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

Benefits

£27,976.00 Annual Salary
Fully Work from Home Role
Ideal for maintaining a work life balance while still being part of a team
Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey