Customer Service Advisor
About The Position
Are you looking to join a team committed to you? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies for our upcoming training class starting January 26th! Highlighted by the best-in-class, 8-week training program to prepare you for success, we are proud to provide a benefits package that includes Company-paid healthcare for employees, annual bonus, a 401(k) with Company match, and generous time off (33 days), ensuring you are supported both personally and professionally. This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.07 per hour, pay increases to $23.94 post-training.
Requirements
- Tech-savvy, with the ability to working with various technologies to investigate, communicate and resolve customer inquiries.
- Exceptional communication skills, both written and verbal.
- Active listener, with the ability to understand customer needs and provide tailored support.
- Customer-centric with a passion for delivering outstanding service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail to ensure accuracy.
- Ability to multitask efficiently in a fast-paced environment.
- Creative problem-solving capabilities to resolve challenges independently.
- Strong individual and team collaboration skills.
- Maintain compliance with individual licensing requirements according to regulations.
Responsibilities
- Ensuring every customer interaction is positive and memorable.
- Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
- Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
- Resolving customer requests and complaints promptly and courteously.
- Assisting in support of various internal efforts that improve how customers perceive our platform and services.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
- Promoting and advocating for responsible gambling practices among customers.
Benefits
- Company-paid healthcare for employees
- annual bonus
- a 401(k) with Company match
- generous time off (33 days)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
