Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Papé Group • Mount Vernon, WA

8h

About The Position

Are you a people person? Do you love building long-lasting relationships? Are
you driven to win? If you answered yes to these questions, we would love to hear
from you! Pape’ Machinery, the premier capital equipment dealer in the West, is
seeking a Customer Service Advisor to join their team in Mt. Vernon, WA.

At Pape’, we invest in your growth. From robust training programs to continuous
support, we equip our team members with the tools to succeed. In return for your
hard work, we offer competitive compensation, exceptional benefits, and a strong
work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

As our Customer Service Advisor, you will be in a lucrative sales career where
your earning potential and success are unlimited! Your primary focus will be
selling heavy equipment parts and service to customers to ensure their equipment
is running in peak form. Think of yourself as the liaison between Pape’s Parts
and Service Departments and our customers. Once they buy the equipment, it is
your job to take care of them! Every day you will be responsible for
relationship-based selling with our customers by determining what our customers’
needs are, recommending solutions, and providing these services to them.

Requirements

• Self-motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Responsibilities

• selling heavy equipment parts and service to customers to ensure their equipment is running in peak form
• liaison between Pape’s Parts and Service Departments and our customers
• relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them

Benefits

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees