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the LEGO Group • Tempe, AZ

3d • Hybrid

About The Position

Just imagine bringing joy to millions of LEGO® fans around the world. That’s what we do every day at the LEGO Group and we love it. We’re excited to now have a Consumer & Shopper Engagement (CSE) office fully operational in Tempe, AZ and we’re building a passionate, people-first Customer Service team, including Customer Service Advisors and Team Leaders, to support LEGO fans. If you enjoy helping others, solving problems, and building meaningful connections, and you’re excited by the idea of joining and shaping a new team from day one, then this is your chance to make it real. Register your interest today to be among the first to hear about upcoming career opportunities as jobs go live. We offer a competitive salary and great benefits, including a performance-based bonus. You’ll receive full in-person training through a comprehensive induction, followed by ongoing on-the-job support. After training, you’ll benefit from our Best of Both hybrid approach, with the flexibility to work from home up to two days per week and spend at least three days in the office. About our Roles We’re seeking Bilingual (or English Speaking) Customer Service Advisors, to play a key role in supporting LEGO fans. From building tips and missing bricks to order support and troubleshooting, no two days are the same, and every interaction is a chance to create a positive experience. You’ll be part of a global community of 700+ awesome CSE colleagues, working together to grow the CSE footprint, shape a strong people-first culture, and help consumers around the world enjoy amazing LEGO play experiences. Why you’ll be a great match. If you can stay calm when LEGO minifigures are losing their heads, we want to hear from you. You’ll be: Friendly, empathetic, and energised by helping others. Bilingual: We are looking for French, Spanish, Brazilian Portuguese and German speakers (fluent, written and spoken). Comfortable working in a fast-paced, collaborative environment. Motivated to grow your career. Whether as a consumer expert or a people leader. Excited to be part of a new office and grow with the team. What you’ll be doing Supporting consumers primarily in English (or if bilingual, in the languages listed above) Building strong relationships with LEGO fans. Solving brick-based problems using a range of digital tools and systems. For Team Leaders: coaching, supporting, and developing colleagues to help the team succeed and grow together. How to register your interest If this sounds like you and you’d love to be part of our new team, click Apply to pre-register your interest. You’ll be among the first ones to be contacted with the next steps during spring 2026! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. • Can manage with supervision, tasks are assigned with explanation • Can handle high volume of low complexity inquiries within defined scope Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Requirements

• Friendly, empathetic, and energised by helping others.
• Bilingual: We are looking for French, Spanish, Brazilian Portuguese and German speakers (fluent, written and spoken).
• Comfortable working in a fast-paced, collaborative environment.
• Motivated to grow your career. Whether as a consumer expert or a people leader.
• Excited to be part of a new office and grow with the team.
• Can manage with supervision, tasks are assigned with explanation
• Can handle high volume of low complexity inquiries within defined scope

Responsibilities

• Supporting consumers primarily in English (or if bilingual, in the languages listed above)
• Building strong relationships with LEGO fans.
• Solving brick-based problems using a range of digital tools and systems.
• For Team Leaders: coaching, supporting, and developing colleagues to help the team succeed and grow together.

Benefits

• competitive salary
• performance-based bonus
• full in-person training through a comprehensive induction, followed by ongoing on-the-job support
• flexibility to work from home up to two days per week and spend at least three days in the office
• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed