Customer Service Advisor

Radius Recycling • Vancouver, WA

116d

About The Position

The Customer Service Advisor (CSA) position is a retail sales role that involves working as part of a team to provide best-in-class customer care. The CSA often begins as a Pick-n-Pull Greeter and can advance through various roles such as Part Sales, Parts Specialist, and eventually a store Sales Lead based on positive work ethics and evaluations. This position requires a 'can do' selling spirit and the ability to work collaboratively to meet the store's sales goals. The CSA will be present during peak customer traffic periods, including weekends and sale days, and is expected to promote sales and service to customers while maintaining the standards of Pick-n-Pull policies and procedures.

Requirements

• Must work safely at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends, and holidays.
• Must have reliable means of transportation.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish is a plus, but not required.
• Be proficient in automotive part/product identification and recognize parts and how they relate to customer receipts.
• Follow company dress code policy, maintaining a well-groomed, neat appearance.

Nice To Haves

• Previous experience in a retail environment preferred but not required.

Responsibilities

• Promote the Pick-n-Pull Safety Culture.
• Be a team player and help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store.
• Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work towards housekeeping, janitorial, and other duties as assigned.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
• Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Perform additional duties as assigned.

Benefits

• Equal Opportunity Employer
• Participation in e-verify for all U.S. new hires
• Post-offer drug screen and background check

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods