Customer Service Advisor - Sales

STARK Building Materials UK • Sandown, NH

23d • Onsite

About The Position

Customer Service Advisor - Sales Do you have a passion for working with people? Are you based in the Sandown area? Jewson, a leading building materials distributor in Northern Europe, is looking for an Customer Service Advisor - Sales who's as passionate about great service as we are. Jewson are looking for a Customer Service Advisor - Sales to join the successful team at their Sandown branch. What you’ll be doing: Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey Keep the branch looking clean and tidy, to make a great first impression on our customers Maintain stock levels, carrying out regular stock counts Work with colleagues to suggest opportunities for improvement Working hours are 07:00 – 16:30 Monday to Friday and every other Saturday morning 08:00 – 12noon Address: Jewson, Avenue Road, Sandown, PO36 8DY What you’ll need to have: Enthusiasm - Positivity and unyielding passion for the merchant world. Decency – Honesty, integrity, and mutual respect. Team Spirit - A genuine desire to help others, working collaboratively and achieving results together. Pride - Dedication in producing top-notch results. Sales/ Customer Service experience is desirable. What’s in it for you: Discretionary bonus A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support Generous employee discounts Access to discounts with hundreds of your favourite high street and online retailers Retirement savings plan Life assurance Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child Why STARK? At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! What's next… If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future. If you’d like to build that future with us, check out our careers page or get in touch. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.

Requirements

• Enthusiasm - Positivity and unyielding passion for the merchant world.
• Decency – Honesty, integrity, and mutual respect.
• Team Spirit - A genuine desire to help others, working collaboratively and achieving results together.
• Pride - Dedication in producing top-notch results.

Nice To Haves

• Sales/ Customer Service experience is desirable.

Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement

Benefits

• Discretionary bonus
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
• Generous employee discounts
• Access to discounts with hundreds of your favourite high street and online retailers
• Retirement savings plan
• Life assurance
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees