Customer Service Advisor- Product Support

Assa Abloy • Durham, NC

37d • Onsite

About The Position

As our Customer Service Advisor- Product Support, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer inquiries efficiently and professionally. In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support. This is a fantastic opportunity for an individual who is technically minded, customer-focused, and eager to develop a deep understanding of our industry-leading products. You don't need to know our products intrinsically now, however you must be keen to become an expert as we can train and develop your knowledge on our products.

Requirements

• Has strong technical knowledge and experience in customer support or similar technical roles ideally from a hardware or manufacturing industry.
• Has excellent troubleshooting skills and a proactive approach to resolving issues.
• Has clear verbal and written communication and is able to explain technical details effectively.
• Has good computer skills, including Microsoft Office and CRM systems ideally with the ability to read drawings and plans.
• Has a positive, service-oriented attitude and has the ability to manage multiple priorities.

Responsibilities

• Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
• Maintain accurate records of technical issues and resolutions to improve service quality.
• Process orders efficiently in a timely and professional manner.
• Work with sales, production, and logistics teams to ensure smooth customer interactions and issue resolution.
• Stay updated on product developments, create training materials and share feedback for product and process enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees