Customer Service Advisor - Hybrid - Greenville, SC

Transcom International Ltd • Greenville, SC

225d • $17 • Hybrid

About The Position

Join our Transcom Family as a Customer Service Agent at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with answering questions about diabetic medical device products and services, in addition to troubleshooting issues that customers may have with the devices.

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite initially, and then move to a hybrid schedule, based on performance
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls

Nice To Haves

• Previous call center experience, preferred
• Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
• Experience with diabetes, medical background, exposure to medical terms, preferred

Responsibilities

• Provide patience and empathy to callers that need support with time sensitive questions and assistance
• Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
• Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Benefits

• $17.00 per hour, starting pay rate
• Monthly performance-based incentives, potential
• Paid Vacation
• Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Paper Manufacturing
• Education Level: High school or GED