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Customer Service Advisor - Call Centre
Anglian Water Group - Lincoln, NE
posted 18 days ago
About the position
Due to the progression of our existing staff, we are looking for people to be the front-line voice of the Operations Contact Centre. You'll be taking inbound calls from customers with operational issues, such as blocked drains or customers experiencing a loss of water supply - and much, much more. Customers are at the heart of our business; so, we need a dedicated and personable team to manage our 6000+ weekly calls. Life in our call centre is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors and team leaders who love what they do!
Responsibilities
- Take inbound calls from customers regarding operational issues.
- Manage customer inquiries with empathy and professionalism.
- Work towards targets and deadlines.
- Utilize IT systems effectively.
Requirements
- Excellent communication skills.
- A high degree of empathy to customer needs and circumstances.
- Confidence and passion for customer service.
- Resilience in dealing with difficult calls.
- Experience of working to targets or deadlines.
- Ability to use IT systems.
- Adaptability and a willingness to learn.
Benefits
- Salary of £23,143, with formal pay progression up to £24,720.
- Individual private health care.
- Virtual GP service for you and your household.
- Double matched pension scheme.
- 25 days annual leave, rising with length of service.
- Life Assurance (8x salary) and Personal Accident cover (up to 5x salary).
- Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave.
- Yearly bonus scheme.
- Modern, well equipped offices with on-site canteen and free parking.
