Customer Service Advisor (Call Center ) - Spanish Speaking

Washington Suburban Sanitary Commission • Laurel, MD

393d • $48,714 - $82,826

About The Position

The Customer Service Advisor (Call Center) - Spanish Speaking serves as the primary voice of WSSC Water customer service, responsible for addressing non-emergency customer inquiries related to water and sewer services, billing, and account management. This role emphasizes delivering excellent customer service, maintaining effective communication, and resolving customer issues in a timely manner.

Requirements

• High School diploma or equivalent.
• 2+ years of customer service experience.
• 1+ year of inbound call center experience or an Associate's degree with 1+ year of customer service experience.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Superior customer service and empathy skills.

Nice To Haves

• Associate's degree.
• Inbound call center experience.
• Ability to speak and translate Spanish or French.

Responsibilities

• Respond to non-emergency customer inquiries regarding water and sewer concerns, service requests, and billing.
• Deliver excellent customer service by providing timely and accurate responses to customer questions.
• Review and analyze complex billing issues for residential and commercial properties.
• Schedule and process meter readings, payments, and account modifications.
• Initiate refunds and handle customer assistance program inquiries.
• Maintain contact and follow-up with customers through various communication channels.
• Cultivate effective customer relationships to enhance satisfaction.
• Assist with bill collections and grant bill extensions as needed.
• Identify and troubleshoot technical issues for customers.
• Educate customers on water and sewer tips and services.

Benefits

• Salary range of $23.42 - $39.82 per hour.
• Eligibility for a hybrid schedule with up to two days of telework after training completion.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED