Customer Service Adviser

Direct Line Group • Liverpool, TX

121d • $22,932 - $24,570

About The Position

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Direct Line Group is one of the UK’s largest insurance companies and home to well-known brands such as Direct Line, Churchill, Privilege, and Green Flag. Our vision is to create a world where insurance is personal, inclusive and a force for good. And that’s why our partnership with Motability Operations to provide insurance for all the vehicles provided through the Motability Scheme is so important to us. Helping people carry on with their lives and giving them peace of mind is what we’re all about at Direct Line Group so supporting the Scheme’s more than 650,000 customers with their insurance needs means that we can help to provide them worry-free motoring and a lifeline to the outside world. We now have an exciting opportunity to join the insurance team in Liverpool. Working in our Motability team, you'll be passionate about providing our customers with an excellent level of customer care, guiding them through their service or claims journey using your expert experience and knowledge.

Requirements

• Able to thrive in a busy and changing environment & adhere to targets.
• A strong team player with a positive attitude & keen to learn.
• Experience with phone systems, call queues, and other relevant technologies is beneficial.
• Clear, articulate, and professional telephone manner.
• Ability to convey information accurately and concisely.
• Ability to ask the right questions to gather all necessary information about the breakdown.
• Passionate about providing outstanding customer service.
• Comfortable using computers and online systems, with good IT skills and experience using software such as Microsoft Outlook and Word.
• Open to new ideas and ways of working, with a desire to contribute to improving the customer experience.
• Contact centre experience is beneficial.

Responsibilities

• Take customers’ calls and be their first point of contact, providing support and guidance.
• Empathise with customers and provide reassurance and clear guidance.
• Work to targets to achieve team and individual goals.
• Attend the office for initial training and Academy which could be up to 12 weeks.

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Cycle to work scheme

What This Job Offers

• Job Type: Full-time