Customer Service Administrator

Crane • Burbank, CA

238d • $68,369 - $90,396 • Remote

About The Position

Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator at our Auburn, CA/Vian Enterprises location. The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Requirements

• 2-5 years of applicable Customer Service work experience.
• Understanding of concepts, practices, and procedures of business administration.
• Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance.
• Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements.
• General understanding of pricing principles, how to research invoices, payments, and debits.
• Ability to proficiently use an ERP system.
• Demonstrated ability to troubleshoot customer issues.
• Intermediate to advanced Microsoft Office skills (Word and Excel).
• Strong communication skills including phone and email.

Nice To Haves

• Aerospace Manufacturing Experience.
• Associates or bachelor's degree.

Responsibilities

• Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations.
• Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner.
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers.
• Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts.
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer.
• Support accounts receivables to address past due payment issues for assigned customer base.
• Process warranty returns and ensure timely processing to support customer requirements.
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings.
• Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal.
• Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable.
• Ensure applicable export compliance requirements are adhered to.
• Validate customer scorecards and contest any findings that are not in line with actual performance.
• Provide excellent Customer Service through communication and problem solving.
• Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions.
• Accurately manage internal databases or CRM tools as applicable.
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers.

Benefits

• Health care, dental or life insurance starting the first day of the month.
• 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k plan with company match.
• Education Reimbursement eligible after 90 days of employment.
• Flexible work schedule allowing for up to 2 days/week of work-from-home.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED