Customer Service Administrator FT

Point Blank Enterprises • Modesto, CA

1d • Onsite

About The Position

The First Tactical Customer Service Administrator provides day-to-day support to the Customer Service team by handling administrative tasks, managing order entry, and ensuring timely communication with customers. This role is essential in maintaining accurate data, improving response times, and supporting seamless customer experience. This position requires a high level of flexibility and the ability to maintain a positive attitude.

Requirements

• High school diploma or equivalent required
• Excellent attention to detail and accuracy
• Strong data entry and 10-key skills
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications
• Strong email etiquette and professional written communication skills
• Excellent verbal communication and customer service skills
• Ability to manage multiple tasks, stay organized, and prioritize effectively

Nice To Haves

• 1–3 years of administrative or customer service experience preferred
• Experience with CRM systems is a plus

Responsibilities

• Support the Customer Service Representative (CSR) team with daily administrative tasks
• Accurately enter and manage customer orders in internal systems
• Respond to customer feedback, website reviews, and general inquiries in a timely and professional manner
• Follow up with customers regarding order status, backorders, and shipment updates
• Maintain and update customer records and data to ensure accuracy
• Assist with internal follow-up by coordinating with departments such as warehouse, sales, and accounting
• Help track customer issues and support timely resolution to ensure a positive customer experience
• Support data entry, reporting, and general administrative functions
• Perform other duties as assigned to support business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees