Customer Service Administrator

Mosquito / Pest Authority•Wilmington, NC

1d•Onsite

About The Position

Join our Dynamic and Diverse Team and Help Our Clients Take Back Their Homes and Businesses from Pests - for Good! Mosquito & Pest Authority, is a leading provider of pest control services for residential and commercial properties. Our team is passionate about delivering the best customer-first experience for pest-free living. As a Customer Service Manager, your key responsibilities will be: Manage customer service for Wilmington, NC Manage customer service staff and communicate effectively Routing Responsible for accounts receivables Responsible for all marketing initiatives of the company Attend local marketing events in community Create and maintain detailed records of customer accounts, including invoicing and billing where attention to detail is of high importance HR responsibilities, as assigned Respond to customer inquiries via phone, email, and text in a timely and professional manner Upsell new and current customers on the latest offerings for pest control, while maintaining a 60% or higher close rate Convey empathy through speech and written communication while remaining professional using proper grammar and punctuation Acknowledge and resolve customer concerns Contact clients to ensure satisfaction with services provided with a customer-centric approach Will monitor customer feedback through company software and provide/implement ways to improve based upon feedback Maintain a positive attitude and work well under pressure in a fast-paced environment Contribute to a supportive and inclusive team culture Proficient with technology including Microsoft Office, Teams, CSM Software and other programs as needed Our culture is centered on customer satisfaction and providing top-notch service. You'll be part of a team who works together to achieve our goal, and you'll have opportunities to advance and grow in your career. We offer a competitive compensation package including paid training, performance-based compensation opportunities, retirement plans, and a healthy work/life balance approach. Mosquito and Pest Authority are two of three franchise brands owned by Main Line Brands, LLC a division of Susquehanna Private Capital. Main Line Brands is committed to excellence and the success of our franchisees and employees. The brands are individually recognized in their industries as leaders and have ranked on the Entrepreneur Franchise 500, Entrepreneur Top Home-Based and Mobile Franchises, and Entrepreneur Franchise 100 Top Low-Cost Franchise lists over the last four years. We look forward to hearing from you and we appreciate your interest in being a part of our team!

Requirements

Must live in Wilmington, NC area
Highly organized, attention to detail
Routing and logistics
Marketing
Time management and strong leadership skills
Excel in sales
Customer care experience
Strong technology skills and the ability/willingness to learn new programs
Excellent communication skills
Problem solving skills and ability to multi-task
Friendly and outgoing, maintaining a professional image and positive outlook while under pressure.
Ability to work well in a team

Responsibilities

Manage customer service for Wilmington, NC
Manage customer service staff and communicate effectively
Routing
Responsible for accounts receivables
Responsible for all marketing initiatives of the company
Attend local marketing events in community
Create and maintain detailed records of customer accounts, including invoicing and billing where attention to detail is of high importance
HR responsibilities, as assigned
Respond to customer inquiries via phone, email, and text in a timely and professional manner
Upsell new and current customers on the latest offerings for pest control, while maintaining a 60% or higher close rate
Convey empathy through speech and written communication while remaining professional using proper grammar and punctuation
Acknowledge and resolve customer concerns
Contact clients to ensure satisfaction with services provided with a customer-centric approach
Will monitor customer feedback through company software and provide/implement ways to improve based upon feedback
Maintain a positive attitude and work well under pressure in a fast-paced environment
Contribute to a supportive and inclusive team culture
Proficient with technology including Microsoft Office, Teams, CSM Software and other programs as needed