Customer Service Administrator

Bruker • Billerica, MA

78d • $44,100 - $76,000

About The Position

New full time on-site opportunity based in Billerica MA for a Service Administrator to assist the Bruker BioSpin Director of Field Service Operations with daily administrative tasks and customer communication. Coordinate with customers, SLS local management, Field Service Engineers, Logistics, and Factory team members on various assigned tasks. Facilitate incoming movement and return shipment of parts, ensuring that all proper authorizations are completed. Assist with monthly financial forecasts and end of month performance requirements. Support additional BBIO SLS administrative functions as required in support of service operation needs. Monitor and distribute Point Of No Return information for upcoming deliveries / orders. Assist SLS AMER team with SFDC management and billable opportunities tracking. Distribute new Orders deliveries information to corresponding members of local Service team. Monitor late deliveries and back orders. Coordinate with other internal departments to obtain information needed to accurately responds to customers and engineers' inquiries. Monitor the maintenance of customers service databases by / from entered cases information and equipment data. Maintain and update service reports and installation acceptance records if needed. Build and maintain a working knowledge of Bruker products, sales promotions and order processes needed to fulfil job requirements. Perform other duties as required.

Requirements

• High school diploma or equivalent education.
• College level courses in business or technical field preferred.
• Minimum of 5 years customer service support, order processing, and highly accurate data entry experience, preferably within a global life sciences work environment that provides technical, scientific, and/or engineering products.
• MS Office proficiency and strong working knowledge of SAP, Salesforce.
• Excellent customer communication focus with ability to reliably respond to inquiries, communicate and interact with colleagues and customers in a timely and professional manner.
• Excellent organizational skills with ability to prioritize, multi-task, follow through, escalate concerns for problem-solving assistance, work independently and as a team in a customer-focused global work environment.
• Strong verbal, written, communication and presentation skills with oral and written fluency in English language required.
• Ability to work cross-organizationally with Service, Sales, CX/CO, Operations, and Logistics teams.
• Ability to develop and maintain positive, strong business relationships with customers and internal team members.
• An outgoing and friendly personality with a high degree of personal integrity.
• Ability to lift 50 lbs., sit, and stand for long periods of time.
• Ability to satisfactorily complete position training requirements.
• Valid Driver License in good standing issued by resident state and reliable transportation required.
• U.S. Citizenship or U.S. Permanent Resident status required.
• May be required to pass security clearance investigation.

Responsibilities

• Assist the Bruker BioSpin Director of Field Service Operations with daily administrative tasks and customer communication.
• Coordinate with customers, SLS local management, Field Service Engineers, Logistics, and Factory team members on various assigned tasks.
• Facilitate incoming movement and return shipment of parts, ensuring that all proper authorizations are completed.
• Assist with monthly financial forecasts and end of month performance requirements.
• Support additional BBIO SLS administrative functions as required in support of service operation needs.
• Monitor and distribute Point Of No Return information for upcoming deliveries / orders.
• Assist SLS AMER team with SFDC management and billable opportunities tracking.
• Distribute new Orders deliveries information to corresponding members of local Service team.
• Monitor late deliveries and back orders.
• Coordinate with other internal departments to obtain information needed to accurately respond to customers and engineers' inquiries.
• Monitor the maintenance of customers service databases by / from entered cases information and equipment data.
• Maintain and update service reports and installation acceptance records if needed.
• Build and maintain a working knowledge of Bruker products, sales promotions and order processes needed to fulfil job requirements.
• Perform other duties as required.

Benefits

• 401(k) with company match
• Employee stock purchase plan
• Medical and dental plans
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• Paid time off including vacation, sick time and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED