Customer Service & Administrative Support Manager (Remote)

AutoMarket-posted 2 months ago
Full-time • Mid Level
AZ
51-100 employees
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Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team. This fully remote, multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.

  • Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.
  • Address and resolve client issues, concerns, and inquiries with outstanding customer service.
  • Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.
  • Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
  • Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.
  • Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
  • Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).
  • 4+ years of customer service experience required (B2B preferred)
  • 2+ years of full-time remote experience required (hybrid/covid not applicable)
  • Proven ability to understand customer needs, solve problems, and own issues end-to-end
  • Bachelor’s Degree or equivalent professional experience required
  • Exceptional verbal, written, and interpersonal communication skills
  • Calm, empathetic temperament and communication style
  • Extremely organized and reliable with phenomenal attention to detail
  • Working at-home computer with reliable high-speed internet (50 Mbps+)
  • Technically adept with proficiency in CRM’s, Microsoft Office, etc.
  • Competitive pay plan with ample opportunity for growth
  • Freedom to work from home without micromanagement
  • Comprehensive benefits and employee perks package
  • Paid vacation/PTO + paid holidays
  • Monthly home internet and equipment allowance
  • Unmatched career growth and advancement opportunities
  • Standard 5-day work week w/ no weekends
  • Company-sponsored 401(k) retirement plan
  • Annual $250 stipend to support any home office needs
  • Work with modern, cutting-edge tools and tech including AI
  • Healthy work-life balance w/ flexible work schedules
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