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As an E-Commerce Customer Service Representative at JobGiraffe, you will play a crucial role in ensuring customer satisfaction and maintaining the quality of service provided to our e-commerce clients. This position serves as the primary point of contact for customers, where you will engage with them through various communication channels including phone, email, automated ticketing systems, and live chat. Your responsibilities will include answering customer inquiries, providing assistance with products and orders, and addressing any service-related questions that may arise. You will also be responsible for troubleshooting and resolving issues, escalating complex matters when necessary, and conducting routine account analyses to ensure customer satisfaction. In addition to customer service duties, you will learn to handle administrative tasks related to quality control and quality assurance. This role requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently. You will be expected to perform other duties as assigned, contributing to the overall success of the e-commerce team. The ideal candidate will have a strong background in customer service, particularly within an e-commerce environment, and will be comfortable using various digital tools and platforms to enhance the customer experience. This position offers a competitive salary of up to $47,000 per year, along with full benefits including health insurance, dental insurance, and a flexible schedule. You will work a standard 8-hour shift from Monday to Friday, providing a stable work-life balance while contributing to a dynamic team in Glendale Heights, IL.
