Customer Service Admin

Bio-Techne • Minneapolis, MN

72d • $44,300 - $72,950

About The Position

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. The duties of this position include working on improvements and efficiencies to the ASD questionnaire process, by utilizing an AI agent, working with QA to develop a generic questionnaire, and collaborating with cross-functional owners to ensure a timely response to customers. This position also includes exploring and advocating for improvements to the Notification process by working with stakeholders to clearly define customer database needs and to unify the process across business units. The Customer Experience Admin will also evaluate the use of AI in the citation process if contractually possible with the journals, and work to unify the process across business units. Perform additional related duties as assigned.

Requirements

• Minimum of a bachelor's degree in Biological Sciences, Biochemistry or equivalent
• Working knowledge of Microsoft Word, Excel, and Outlook
• Knowledge of Salesforce or similar CRM is preferred
• Working knowledge of Microsoft Access is preferred

Nice To Haves

• Experience with AI applications in customer service or data management
• Familiarity with R&D processes and systems

Responsibilities

• Take lead on training the AI agent to answer the majority of ASD customer questionnaires
• Engage with cross-functional owners to ensure the questionnaires are completed on time
• Work with the AI agent and Quality Assurance team to develop a generic questionnaire to reduce need to answer customer-specific questionnaires
• Work with RSD and ASD teams to unify citation process in preparation for migration to the new R&D Systems website
• Evaluate use of AI agent to review citations and assign products, applications, and species to determine feasibility of AI integration into this workflow
• Work with Technical Service and IT teams to clearly define the requirements for an improved customer list database
• Work to better unify the notification process for R&D Systems and Protein Simple products
• Follow company policies and practices as outlined in the Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals
• Perform additional duties as assigned, including assisting other departments as needed

Benefits

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield
• 401k plans, employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA
• Career development through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs
• Employee resource groups, volunteer paid time off, employee events, and charity drives
• Accrued leave policy with paid holidays, paid time off, and paid parental leave
• Culture of empowerment and innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees