Customer Service Admin, Career

Agilent Technologies

13d•$21 - $32•Hybrid

About The Position

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Responsible for investigating customer internal and external claims resulting in RMA, credits, and debits. Complex research and resolution. Will work closely with internal supervisors for corrective action and internal quality improvement. Will adhere to Agilent protocol for proper approvals and documentation. Will be responsible for AFO, LAR IDO, and other IDO accounts. May be responsible for booking orders, upselling or cross-selling products and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics. Other duties as assigned May require ability to read/write in one or more languages. Employee may office in Cedar Creek, Carpinteria, or Little Falls. Hybrid schedule work three days in office

Requirements

May require some higher education or specialized training/certification, or equivalent combination of education and experience.
1+ years of relevant experience for entry to this level.
Candidate must have strong attention to detail and quality mindset.

Responsibilities

Interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responding to and assisting Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Investigating customer internal and external claims resulting in RMA, credits, and debits.
Working closely with internal supervisors for corrective action and internal quality improvement.
Adhering to Agilent protocol for proper approvals and documentation.
Responsible for AFO, LAR IDO, and other IDO accounts.
Booking orders, upselling or cross-selling products and/or processing quotes.
Monitoring inventories and coordination of delivery of factory products.
Resolving problems by applying established policies, procedures and tactics.
Other duties as assigned