Customer Service Account Specialist

Premium Waters Inc.•Riverside, MO

49d•Onsite

About The Position

The ideal candidate will be self-motivated and take personal pride in their work. Excellent communication, customer service skills, and solid problem solving abilities will make the candidate successful. This position needs to be organized, detailed, and comfortable working on a computer throughout the day. The Customer Account Specialist is primarily responsible for directing and managing customer orders.

Requirements

5+ years of related work experience in customer service for a manufacturer
Excellent oral/written communication skills, ability to multi-task and prioritize workload
Strong PC skills

Nice To Haves

Experience with Oracle JD Edwards is beneficial

Responsibilities

Provide exceptional service to the customer through timely and accurate communication
Proactively communicate the status of all open orders to the customer
Develop the daily load plan, schedule and track all loads for customer
Facilitate problem resolution for any order not meeting customer needs
Manage customer orders from time of receipt to delivery
Process EDI and non-EDI orders, ensuring all relevant information is present and accurate
Setup and maintain customer information in the ERP software system
Work closely with sales to understand and execute the customer plan
Work with production planning and transportation at multiple facilities to ensure orders are filled in full and on-time
Learn to utilize multiple customer systems as required
Create/Maintain customer order forms
Required to work closely with accounts receivable
Microsoft Excel and Outlook proficient
Strong attention to detail with excellent follow-up