Customer Service & Account Retention Specialist

North Star Insurance Advisors LLC • Wentzville, MO

13d • $19 • Onsite

About The Position

At North Star Insurance Advisors, we help families protect what matters most through reliable insurance coverage and real human support.

Now we’re growing — and we’re looking for driven, people-focused problem solvers to join our team in Wentzville, MO.

If you’re confident on the phone, love helping customers, and enjoy turning tough conversations into wins (while earning bonuses for it), this role was built for you.

You’re not just collecting — you’re problem-solving, building trust, and keeping customers covered.

Requirements

• Strong communicator and confident on the phone
• Positive, resilient, and goal-driven
• Skilled at persuasion and problem-solving
• Empathetic and patient with customers
• Organized and detail-oriented
• Basic computer and Microsoft Office skills

Responsibilities

• Help customers resolve billing issues
• Collect on past-due accounts with empathy and solutions
• Create payment plans that work
• Save accounts that might otherwise cancel
• Educate clients on coverage options that protect their families

Benefits

• Medical, dental, vision, and disability insurance
• 401(k) with company match
• Paid training and career development
• Paid time off and sick time
• Employee assistance program
• Referral bonuses
• Team-focused culture that celebrates wins
• Advancement opportunities — we promote from within
• Fun team events and social activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed