Customer Service Account Management Specialist

Freudenberg • Londonderry, NH

30d

About The Position

Working at Freudenberg: We will wow your world!

Requirements

• 5-8 years’ experience in direct customer service, customer relations, inside sales or account management role.
• Degree in Business, Communication, Supply Chain or equivalent experiences.
• Proficiency with MS Office, CRM, and SAP (ERP) Systems.
• Working knowledge of supply chain processes.
• Strong verbal and written communications.

Nice To Haves

• Experience in manufacturing or technical environment preferred.
• Bilingual in French- a plus.

Responsibilities

• Collaborate with the sales, GATE, or market manager to ensure customer needs are met.
• Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience.
• Develop a working knowledge of assigned accounts and/or markets.
• Proactively reach out to key customers or establish contacts as needed.
• Support target initiatives/objectives and sales goals.
• Maintain updated information in CRM.
• Handle customer inquiries in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees