Customer Service Account Coordinator ($21/hour - 2nd Shift)
About The Position
As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customers property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. Thats where you come in! See the Responsibilities section below to learn more. The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone. Each day, youll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients needs are met with accuracy and efficiency.
Requirements
- High School diploma required, Associates or equivalent military experience preferred
- Attention to detail, with an ability to stay focused on assigned tasks
- Basic computer and typing skills
- Good communication - written and verbal, particularly on the phone
- Many of our positions require an extra level of screening to obtain Department of Defense security clearance
- Successfully clear drug screen and background check to meet industry and security licensing requirements
Nice To Haves
- Data Entry experience is preferred.
Responsibilities
- Receive inquiries from clients via phone, email, and fax
- Triage and field questions from clients
- Input contract information in our database
- Implement client account transfers and verify changes
- Ensure all client account entries adhere to jurisdictional regulations
- Provide team members with proofreading, scanning, mailing, and other administrative support
Benefits
- Annual salary increases and performance bonuses
- Medical, Dental, Vision, and 401k
- Paid vacation and sick time
- Wellness program and wellness days off
- Internal advancement opportunities
- The opportunity to make an impact on communities across the country every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
