Customer Service Account Associate

T-Mobile • Nashville, TN

12d • $20

About The Position

Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Requirements

• High School Diploma/GED (Required)
• 6 months customer service experience preferred
• Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Provide effective and timely resolution of various customer inquiries and concerns.
• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
• And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
• To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees