Customer Service Account Associate-Wichita
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About The Position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Calling Champions At T-Mobile, we love our customers—and we empower you to create meaningful connections that last. As part of a Team of Experts, you’ll focus on a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too. Careers, Not Jobs You’ll start as an Account Associate, collaborating in an onsite, high-energy team environment that helps you learn, grow, and develop leadership skills from day one. With training and a structured ramp-up period, you’ll be set up for success in your new role. In as little as five months, you can take the next step to Expert, where you will lead customer experiences with confidence, drive resolutions, and help shape the future of Un-carrier service. Better Life, Better Pay. It takes mastery to be part of the T-Mobile Customer Care team, and our compensation reflects that. As an Expert, you’ll start by earning $20.50 per hour, with most new Experts earning over $22 per hour through base pay and incentive bonuses. Plus, enjoy an annual $3,000 stock grant, tuition assistance, and a suite of financial, health, and lifestyle benefits—all designed to invest in your career and future growth. Explore all the benefits of an Account Associate career at https://careers.t-mobile.com/benefits. We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.
