Customer Serivce & Design Support Specialist

Messenger • Auburn, IN

448d

About The Position

The Customer Service & Design Support Specialist at Messenger Company plays a crucial role in supporting both the design and customer service teams. This position involves proofing designs, making basic design changes, and creating templates for personalized funeral programs and stationery. The ideal candidate will work closely with internal teams and clients to ensure satisfaction and maintain a unified brand aesthetic.

Requirements

• Enthusiastic, self-starter with a customer-first mentality.
• Thrives in a fast-paced small team environment where every day brings a new challenge.
• Excellent written and verbal communication skills.
• Ability to use email and text.
• Able to predict challenges and proactively head-off obstacles.
• Excellent phone skills.
• Good organizational skills.
• Good project and time management.
• Familiarity with Microsoft Office tools (Outlook, Word, Excel, and PowerPoint).
• Skilled with general office machines: fax, multi-line phone systems, copiers, scanners, and printers.
• Knowledge of file preparation and knowledge of the Adobe Creative Suite, including InDesign, Photoshop and Illustrator.
• A degree or experience in Graphic Design or similar discipline is desirable.
• Ability to develop working knowledge of all Messenger systems.

Responsibilities

• Actively communicate with clients and families to understand and deliver orders to their satisfaction.
• Revise, edit, and proof the work of previous designers to create a unified aesthetic for brand materials.
• Send proofs to clients and families and follow through with any additional revisions until approval.
• Create and assist in maintenance of design templates.
• Work with design for special projects.
• Perform other duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: No Education Listed