Customer Satisfaction & Tracking Rep Weekends (PT)

Momentum Transportation USA•Jacksonville, FL

About The Position

This position works 2 weekends a month: every other Saturday and Sunday. The hours are 7a-7p. The Customer Satisfaction Representative (CSR) / Tracking Coordinator is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the Customer Satisfaction Manager.

Requirements

Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving).
AS400 experience.
Proficient with computer and Microsoft Office applications.
Excellent data entry/keyboard skills.
Strong interpersonal skills to effectively interact with internal and external customers.
Excellent problem-solving skills with the ability to seek alternative solutions.
Self-directed, displays initiative, and can work independently.
Organizational and time management skills.
Team player with proven ability to work under pressure.
Strong attention to detail with excellent follow-up.
Excellent communications skills, both written and oral.
Strong knowledge of customer service principles & practices.
Must be fluent in English.
High School Diploma/GED required.

Nice To Haves

College degree highly preferred.
Customer service experience preferred.

Responsibilities

Track and trace all shipments and load statuses.
Processes EDI as required (key account/OEM).
Update and maintain transportation management and operation systems.
Proactively identify problems and swiftly implement the appropriate solutions.
Coordinate deliveries with carriers.
Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
Adhere to company standards on customer satisfaction, accuracy, and timeliness.
Answer all customer inquiries in accordance with the customer satisfaction standards.
Further increase customer satisfaction and business share through proactive and regular contact.
Provide complex problem resolution and provide guidance to others.
Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
Maintains regular, timely, and consistent attendance at work.
Flexibility to work overtime as needed.
Must always demonstrate professional behavior.
Perform other duties as assigned.