Customer Satisfaction Representative I

Kubota • Grapevine, TX

5d

About The Position

BASIC PURPOSE AND SCOPE OF POSITION: Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: This role will serve as the main point of contact in the customer satisfaction department including taking customer calls, emails and resolving customer concerns. Connection – Ensure dealer have a connected Kubota Service Experience Development – Grow the ability of the dealer to provide the local markets best service experience for end customers. Training – Dealers able to enhance skills through knowledge / information from Kubota University Relies on independent decision-making and problem solving to complete job tasks Support dealers and Kubota division personnel on customer survey system. Support Service Strategy efforts through customer campaign action calls. Help grow the Extended Warranty business by actively marketing the program over the phone. Additional duties assigned by management.

Requirements

• Associate’s Degree or equivalent work experience preferred.
• At least 2 years of working in a call center environment preferred.
• Good problem solving skills.
• Excellent customer relation skills.

Responsibilities

• Serve as the main point of contact in the customer satisfaction department including taking customer calls, emails and resolving customer concerns.
• Ensure dealer have a connected Kubota Service Experience
• Grow the ability of the dealer to provide the local markets best service experience for end customers.
• Dealers able to enhance skills through knowledge / information from Kubota University
• Relies on independent decision-making and problem solving to complete job tasks
• Support dealers and Kubota division personnel on customer survey system.
• Support Service Strategy efforts through customer campaign action calls.
• Help grow the Extended Warranty business by actively marketing the program over the phone.
• Additional duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree