Customer Satisfaction Analyst

The Strickland Group•Little Rock, AR

1d•Remote

About The Position

Join Our Team as a Customer Satisfaction Analyst – Drive Insights & Enhance Customer Experience! Are you passionate about understanding customer needs, analyzing feedback, and improving overall satisfaction? We’re looking for a Customer Satisfaction Analyst to join our team! In this role, you’ll play a key part in evaluating customer experiences, identifying trends, and providing actionable insights to enhance retention and loyalty. Why You’ll Love This Role: 💼 Comprehensive Training – Whether you're experienced or new to customer analytics, we provide the tools and support to help you succeed. ⏰ Flexible Work Schedule – Full-time or part-time opportunities with remote flexibility. 📈 Career Growth – Clear advancement paths into customer experience, data analysis, or leadership roles. 💰 Competitive Compensation – Base pay plus performance-based incentives and bonuses.

Requirements

Strong analytical and problem-solving skills
Excellent communication and ability to translate data into actionable insights
Proficiency in customer feedback tools, surveys, and reporting software (or willingness to learn)
Detail-oriented mindset with a passion for improving customer experience

Nice To Haves

Experience in data analysis, customer experience, or research is a plus (but not required)

Responsibilities

Analyze customer feedback, surveys, and reviews to assess satisfaction levels and identify trends.
Develop reports and insights to help teams improve customer experience and retention.
Collaborate with customer service, marketing, and product teams to address concerns and enhance customer interactions.
Monitor key satisfaction metrics (CSAT, NPS, customer feedback) and recommend improvements.
Identify pain points in the customer journey and propose data-driven solutions.
Conduct competitive research to benchmark customer satisfaction against industry standards.