Customer Sales and Technical Support

Holley Performance • New Braunfels, TX

7h • Onsite

About The Position

Holley Performance Brands is a leader in automotive aftermarket performance solutions, serving enthusiasts, racers, and builders around the world. Simpson Race Products, a Holley Performance Brand and industry leader in racing and motorcycle safety products, is seeking a Customer Sales & Technical Support Representative to join our team in New Braunfels, Texas.

This role is ideal for someone who enjoys working directly with customers, solving problems, and providing product guidance in a fast-paced, team-oriented environment. Commission and bonus opportunities are available.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Requirements

• High School Diploma or GED required
• One year of customer service or technical support experience preferred
• Strong organizational skills and ability to multi-task
• Excellent problem-solving skills
• Professional and positive attitude with customers and teammates
• Proficiency with basic computer programs such as Microsoft Office
• Ability to maintain concentration while handling customer calls throughout the day

Nice To Haves

• Bilingual (English/Spanish) is a plus

Responsibilities

• Provide technical sales and customer service support via phone, email, online requests, and in-person walk-in customers
• Answer product and technical questions accurately and professionally
• Assist with walk-in sales and service needs
• Update sales orders in company systems with detailed, accurate notes based on customer interactions
• Document and report technical or quality issues to internal product teams
• Provide feedback and suggestions for new product opportunities based on customer insights
• Maintain high levels of accuracy while managing multiple tasks
• Demonstrate professional telephone etiquette and clear communication
• Maintain focus during extended periods of phone-based customer interaction (6–8 hours per day)

Benefits

• Competitive medical, dental, and vision coverage starting day one
• 401(k) with company match
• Paid time off and 9 paid holidays
• Employee Assistance Program (EAP)
• Company-paid life and short-term disability insurance
• Employee discounts on Holley Performance Brands products, events, and partnerships
• Education Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED