Customer Sales Team Lead

Aumovio•Auburn Hills, MI

About The Position

The Customer Sales Team Lead is the AUMOVIO sales representative focused on positioning and selling all Business Areas products and solutions to Ford. They are responsible for developing the account strategy, acquiring business, and is the key contact at Ford for all BAs’ product and solutions. They will coordinate a consistent approach across all BAs to ensure a rapid resolution of issues and building and maintaining a good customer relationship leading to long-term business growth. This role will also coordinate, and sometimes lead activities with the global Ford organization, as well as other Ford Customer Sales Managers and other Strategy and Commercial Managers.

Requirements

Bachelor’s Degree in Business or Engineering,
A minimum of 7 years of experience in sales/account management, program management, or project management in automotive with direct interaction with a major OEM customer required (Ford preferred)
Strong proven conflict resolution and negotiation skills
Strong written and oral communication skills tailored for multiple levels of audiences
Ability to understand, analyze and present complex data to drive clarity and resolution
Skilled at building strong internal and external networks, and working with multi-cultural teams
Advanced Level understanding of Microsoft 360 Programs
Ability to travel both domestically and internationally (20%)

Nice To Haves

Master’s in Business
10 years in sales/account management, program management, or project management in automotive with direct interaction with a major OEM customer required (Ford preferred)

Responsibilities

Ford Account Strategy
Developing overall growth and customer strategy for the Ford account
Contributing to the Business Areas’ product strategy with focus on product portfolio, road maps, markets and competitors
Identifying new business opportunities and innovation fields
Identifying potential pre-development opportunities
Target setting for sales
Ford Customer Relationship Management
Define and ensure application of customer relationship management (CRM) rules (e.g., Customer satisfaction information)
Perform the de-escalation management and manage the corresponding countermeasures
Perform the escalation management (customer complaint handling)
Develop story-lines for top management meetings and customer events
Maintain the overall customer relationship and ensure continuous improvement
Organize and execute cross BA project specific customer meetings
Challenge, drive and guide activities related to Order Intake, Acquisition and Quote Process.
Guide the Business Areas’ pre-acquisition process
Identify acquisition opportunities in line with aligned customer strategy
Guide the Business Areas’ acquisition process (leading to RFI/RFQ)
Guide and challenge the Business Areas’ in negotiating quotes
Drive the customer engagement and escalation management
Ensure consistency across Business Areas to collaborate on strategy and identify opportunities to bundle solutions
Sales Planning and Opportunity Management
Provide input for volume planning for Ford including vehicle platform and architecture roadmaps
Provide overall opportunity inputs based on account strategy
Provide latest order intake forecast
Confirm sales planning data (Price/Volume/Fitment rate/…) for Ford (FC/BUD/StratPlan)
Remain flexible to support other activities as needed such as
Customer Claim Management
Commercial Management
Price & Cost Increase Recovery
Shortage Mitigation and Resolution Management
Coach and develop Business Area Sales teams regarding Ford processes and expectations
Understanding customer contracts and standards